Individual customer
After a collision, minor crash, parking damage or liability/comprehensive claim.
Accident claim support
Car accident repair in Warsaw
We help you report damage, prepare documents, arrange an inspection and agree the repair scope.
eCarService Warsaw
The support available depends on the damage type, documents, policy, insurer's decision and parts availability.
Wrocławska 2, 01-493 Warszawa
Mon–Fri 7:00–17:00 · Sat 8:00–16:00
Who it is for
One clear path for everyone involved in the claim
Fleet
Fast decision-making, documentation, repair status and less downtime.
Workshop / partner
Agreement on the required documentation and the next stages of the claim.
Insurer / adjuster
Agreement on required information, documents and subsequent steps.
Process
How a claim is handled
Report the damage
Add the location, vehicle, damage type, contact details and a short description.
Initial assessment
We check whether it concerns collision repair, liability, comprehensive cover, parking damage or a fleet vehicle.
Documents and photos
We explain which information may be needed next: photos, policy, claim number or insurer details.
Vehicle inspection
We agree an inspection or vehicle handover date, based on the damage and location.
Repair scope
We prepare the repair scope or information for further agreements with the customer, fleet or insurer.
Repair and status
Once work is approved, the repair begins and its stage should remain clear to you and the workshop.
Documents and history
When the work is complete, the scope and documents can be attached to the vehicle history.
Repair stage
From inspection to quality control
The repair scope is agreed after checking the vehicle. During the work, quality, parts availability and clear information about the next stage all matter.
Before you contact us
What is useful to prepare
We do not need everything at once. If you do not know the claim or policy number, you can still send an initial report.
- Registration number
- Make, model and year
- VIN, if available
- Photos of the damage
- Description, date and location of the incident
- Policy and claim number, if assigned
- Insurer details
- Whether it concerns liability, comprehensive cover, fleet, or needs to be determined
- Whether the vehicle is roadworthy
- Whether a replacement car is needed
Damage types
From parking damage to fleets
Parking damage
Scratches, dents and damage to bumpers, mirrors, doors or wings.
Road collision
Damage after a traffic incident that requires inspection and agreement of the repair scope.
Third-party liability claim
The process depends on documents, the insurer and the claims adjuster's decision.
Comprehensive insurance claim
The scope depends on the policy variant, deductible and insurance terms.
Fleet damage
Status, cost approval, documentation and limiting downtime are the key considerations.
Mechanical collision damage
Beyond bodywork: suspension, cooling, steering, electronics, sensors and calibrations.
Next step
Clear information about what happens next
After your report, you receive information about the required documents and next step. The repair scope and date depend on the damage, inspection and agreement with you or the insurer.
The current way of providing updates depends on the report type and location.
- 01Report received
- 02Awaiting documents
- 03Inspection scheduled
- 04Estimate in progress
- 05Awaiting decision
- 06Parts on order
- 07Repair in progress
- 08Quality check
- 09Ready for collection
- 10Completed
Replacement car
Availability depends on the claim
In selected cases, we can help arrange a replacement car or explain the next option. It depends on the damage, policy, insurer's decision, vehicle availability and location.
Ask about a replacement carFor fleets
A clear process for fleets
For fleet vehicles, time, complete documentation and predictable decisions are essential.
- information about the next step
- estimate and agreements
- photo documentation
- repair scope
- summary of scope and costs
Damage report
Start by putting the information in order
Describe the situation, choose a location and leave your contact details. Vehicle acceptance and repair scope require separate confirmation.
+48 696 580 890Claim documentation
Key information in one process
We collect the information needed for an initial assessment and to agree next steps. The support available depends on the documents, damage type and agreement with you.
Not every report requires every part of the process.
Damage report
Photo documentation
Estimate and agreements
Repair scope
Information about the next step
Contact with insurer
FAQ
Frequently asked questions
Can I report damage without a claim number?
Yes. Send an initial report and an advisor will explain what is needed next.
Can the repair be cashless?
It depends on the damage, policy, insurer, adjuster's decision and agreement with the customer. We assess every case individually.
Can you help with a third-party liability claim?
We assist with the vehicle's workshop process, repair documentation and organising the next steps. The scope depends on documents and the insurer's decision.
Do I need photos of the damage?
Photos help with the initial assessment, but you can contact us even without them.
Do you offer a replacement car?
For selected cases, we can help arrange a replacement car or explain the next option. It depends on the policy, location and vehicle availability.
Can I track the repair status?
You can obtain the current stage from the workshop. The way updates are provided depends on the report type and location.
Does this form mean that my car has been accepted for repair?
No. This is a contact request; accepting the vehicle and agreeing the repair scope require separate confirmation.
Have accident damage? Start by putting the information in order.
Send a report, describe the situation and choose a location. An advisor will help you determine the next step.